Terms of Service

By creating an account or using the FixPro mobile app or website ("Platform"), you agree to these Terms of Service. If you do not agree, please do not use the Platform.

FixPro is a marketplace that connects clients who need skilled work done with independent skilled workers who offer that work. FixPro is not an employer, agent, or contractor of any worker listed on the Platform — workers operate as independent providers, and clients engage them directly for a specific job.

• You must be at least 18 years old to create an account.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• Information you provide (name, contact details, KYC documents, bank details) must be accurate and kept up to date.

• A client sends a booking request describing the job; a worker may accept or decline it.
• The agreed price covers the labor described in the booking. Transport and materials costs can vary and are agreed separately between client and worker before or during the job.
• Payment is collected from the client and held securely by FixPro until the job is marked complete, then released to the worker, less FixPro's service commission.
• Payments are processed by our third-party payment provider. FixPro does not store your card or bank login details.

Workers must pass identity verification (KYC) and provide a valid payout bank account before being listed and eligible to receive bookings. Verification reduces risk but is not a guarantee of a worker's skill, conduct, or the quality of their work — clients should use their own judgement, including reviewing ratings and past reviews, before booking.

Either party may cancel a booking before it starts, subject to any cancellation terms shown in the app at the time. Repeated cancellations or no-shows by a worker may affect their reliability rating and standing on the Platform. A client reporting a worker no-show, or a worker reporting a client issue, may be reviewed by our team.

Reviews must reflect a genuine experience with a specific booking. We may remove reviews or content that is fraudulent, abusive, or violates these Terms. Harassment, discrimination, unsafe conduct, or attempts to circumvent the Platform's payment system (e.g. arranging payment outside the app to avoid fees) are prohibited and may result in suspension or termination of your account.

FixPro facilitates the connection between clients and workers but is not a party to the underlying work agreement. To the fullest extent permitted by Nigerian law, FixPro is not liable for the quality, safety, legality, or outcome of any job performed by a worker, or for any loss or damage arising from a booking. Disputes about the work itself are primarily between the client and the worker; FixPro may assist with investigation and, where appropriate, mediation, but does not guarantee a particular resolution.

We may suspend or terminate an account that violates these Terms, provides false information, or poses a risk to other users or the Platform. You may stop using the Platform and request deletion of your account at any time — see our Privacy Policy for how account deletion works.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of the Platform is subject to the exclusive jurisdiction of the courts of Nigeria.

We may update these Terms from time to time. Material changes will be announced in-app or by email. Continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms.

Questions about these Terms? Email us at support@fixpro.com.ng.